Group Instruction Booking Policies
These policies exist to protect the safety, well-being, and positive experience of all participants — including students, families, and staff. Clear expectations help us create a respectful, inclusive, and predictable environment where children can thrive.
By reviewing and agreeing to these policies, groups & families partner with us in supporting a high-quality, low-stress outdoor learning experience for everyone involved.
1. Scheduling & Available Dates
All group sessions are booked based on instructor availability.
If multiple groups request the same date, bookings are confirmed on a first-come, first-served basis once payment is received.
2. How to Secure Your Date
A session is confirmed only when:
The date and time are selected and agreed upon, and
The deposit or full payment is received.
The first group to complete both steps secures the date.
3. Payment & Confirmation
A non-refundable deposit is required to hold your date.
The deposit must be paid at the time of booking.
The final balance & headcount are due 10 days before the event.
The deposit applies toward your final balance, which will be adjusted based on the actual group size confirmed before the event.
For bookings made less than 10 days in advance, the full amount is due at the time of booking.
Once payment is received, you will receive a confirmation email with all session details.
4. Cancellations & Rescheduling
One (1) complimentary reschedule is allowed if requested at least 10 days before the event.
Rescheduling with less than 10 days’ notice, or requesting additional changes, requires a new deposit to hold the new date.
If you cancel before the final balance due date, the deposit is forfeited, but no additional payment is required.
If you cancel after the final balance is paid or within 10 days of the event, the full amount is non-refundable because the date has been reserved exclusively for your group and other bookings were excluded for you.
Partial Credit Option: At our discretion, we may offer up to 50% credit toward a future booking if the cancellation is due to genuine emergencies or if we can fill your spot with another group, but this is not guaranteed.
5. Adding Participants
Additional participants may be added after the final balance due date only if space, staffing, and materials permit.
Full payment for added participants is required at the time of the request.
No refunds will be given for cancellations of added participants since they are confirmed after the final headcount deadline.
6. Communication & Guidelines
All official communication about dates and payments will be handled by email to ensure clarity for both parties.
These guidelines allow us to offer flexibility while protecting the value of reserved dates and ensuring a smooth, positive experience for all participants.
Additional Group Instruction Policies
Child Safety Policy
For safety reasons, siblings under the age of five (5) may not attend sessions. This ensures a safe and focused environment for everyone.
Waiver & Photo Release.
A hard-copy, signed waiver and photo release is required annually for participation and is posted for your review. Upon confirmation of enrollment, please review it ahead of time and submit a signed, hard copy of it prior to the start of your booking. Only the parents or legal guardians of minor participants may sign their waiver.